At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

 

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

 

 

 

• Starting hourly rate $15.00, with unlimited bi-weekly commission potential.

• 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.)

• Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.

• Competitive benefits, PTO, tuition reimbursement, and more! 

 

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

 

As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

 

This role will report to a Member Engagement Manager.

 

What will you do?

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider

• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy

• Present a positive, professional, and high energy approach to clients, health plan members, and team members

• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment

• Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested

• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems

• Report member complaints and escalations immediately to Member Engagement Managers

• Participate in peer side-by-side coaching as needed

• Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

 

We are looking for someone with:

• A High School Diploma or equivalent is preferred

• 1+ year call center experience OR 2+ years general work experience required

• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred

• A desire to work in an efficient, results-oriented outbound call center environment

• Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy

• Good communication skills, friendly and conversational

• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times

• Strong computer skills and the ability to use multiple systems at the same time, while making calls

 

Benefits:

• Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date

• Bi-weekly pay with monthly commission bonus potential

• 401K, employee stock purchase program and tuition reimbursement

• Employee discount programs

 

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

 

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

 

Conditions of Employment:

Successful completion of background check is required for this position.

 

 

 

 

Anticipated Weekly Hours

40

 

 

Time Type

Full time

 

 

Pay Range

The typical pay range for this role is:

 

$15.00 - $26.93

 

Remote Phone Support, $40/hr, Evening, No Experience Required Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, No Degree, Night Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $40/hr, Remote, Part-Time, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Customer Support, $45/hr, No Experience, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Live Chat, $35/hr, College Student, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Live Chat, $45/hr, College Student, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $50/hr, Remote, No Experience Required Live Chat Support, $45/hr, Part-Time, Remote, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, Evening/Night Job, No Experience Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Data Entry, $50/hr, No Experience, Evening/Night Job Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Phone Job, $42/hr, Part-Time, No Experience Required Customer Support, $42/hr, Weekend Job, Remote, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, No Degree, $40/hr, Part-Time, Remote Job Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, $40/hr, No Experience, Remote, Weekend Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $45/hr, No Degree, Night Shift Phone Support, Remote, $35/hr, No Experience, Night Shift Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $50/hr, Night Shift, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Data Entry, No Experience, $35/hr, Remote, College Student Part-Time Customer Support, $40/hr, Remote, College Student Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, $35/hr, Weekend, No Degree, Remote Weekend Customer Support, $42/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, Night Job, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $40/hr, Remote, Weekend, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, Weekend Job, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, No Experience, Remote, Night Job Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Job, $50/hr, College Student, Night Shift Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Weekend, Remote, No Experience Entry Level Phone Job, $40/hr, Remote, No Degree Required Part-Time Data Entry, $45/hr, Remote, College Student Friendly Customer Support, No Degree, $40/hr, Remote, Weekend Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Phone Job, $45/hr, Remote, Night Shift, No Degree Customer Support, $50/hr, Night Job, Remote, No Experience Phone Support, Remote, $35/hr, No Experience, Part-Time Data Entry, $50/hr, Remote, Evening Job, College Student Remote Customer Support, $42/hr, Night Job, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Moderator, $42/hr, College Student, Weekend Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Phone Job, $40/hr, Remote, Night Shift, No Degree Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Weekend Data Entry, $45/hr, Remote, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, No Experience, $50/hr, Remote, College Student Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

 

Great benefits for great people

 

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.