Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time - ID-8041
Duration: contract until January 24th (Temporary backfill) Location: Fully remote (must work EST hours - 9AM-5PM) Pay Range: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:• At least 1 year of client-facing customer support experience• Microsoft office, Excel, etc.• Healthcare background/terminology experience• Great communication & ability to multitaskPlusses:• Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Phone Support, Remote, $35/hr, No Experience, Night Shift Phone Job, $50/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Part-Time Data Entry, $40/hr, Remote, College Student Friendly Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Customer Support, $42/hr, Remote, Part-Time, No Degree Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Live Chat Support, Remote, $42/hr, Night Shift, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $40/hr, No Degree, College Student Friendly Phone Support, Remote, $40/hr, Evening/Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, No Experience, $50/hr, Remote, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $45/hr, No Degree, Evening Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, Weekend, No Experience Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Weekend Data Entry, $45/hr, Remote, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $40/hr, Remote, Evening, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, No Experience, Remote, Night Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Weekend Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Weekend, Remote, College Student Data Entry, $50/hr, Remote, Evening Job, College Student Remote Live Chat, $40/hr, Part-Time, No Degree RequiredBachelor’s degree• Zoho deskDay to day:• Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.• 98% of communication will be through email but will also be picking up phone to talk to clients• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
