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virtual chat support remote jobs ID-8040

Join our dynamic team at FedEx as a Customer Support Specialist specializing in Live Chat. As a remote team member, you’ll be at the forefront of providing exceptional customer service through live chat interactions. This is a part-time position that allows you to work from the comfort of your home.


Key Responsibilities:


• Live Chat Assistance: Engage with customers in real-time through live chat, addressing inquiries, resolving issues, and providing assistance with FedEx services.

• Problem Solving: Effectively troubleshoot and resolve customer concerns, demonstrating a commitment to customer satisfaction.

• Product Knowledge: Stay informed about FedEx services, rates, and policies to provide accurate and up-to-date information to customers.

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• Communication Skills: Clearly and concisely communicate information to customers, ensuring a positive and professional interaction.


What You Will Do:


• Engage with customers via live chat to understand and address their needs.

• Provide timely and accurate information regarding FedEx services, shipping, and tracking.

• Collaborate with team members to resolve complex customer issues.

• Utilize problem-solving skills to ensure customer satisfaction.

• Maintain a high level of professionalism in all customer interactions.


Benefits:


• Remote Work: Enjoy the flexibility of working from home, creating a comfortable and personalized work environment.

• Competitive Pay: Earn $30 per hour for your valuable contributions to our customer support team.

• Training and Development: Access ongoing training to enhance your skills and knowledge in customer service.

• Part-Time Schedule: Balance work and life with a part-time schedule that allows for flexibility.


How to Apply:


If you’re passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience to Apply For This Job.

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Common Interview Questions And Answers

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