IT Support Specialist - Connectivity Support (Remote Southwest USA)
Full job description
Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- MonitoRemote Customer Support, $40/hr, Night Job, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Phone Support, $40/hr, Night Job, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Data Entry, $40/hr, Remote, Evening, No Experience Required Live Chat Support, $45/hr, Part-Time, Remote, No Degree Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $35/hr, Weekend, No Degree, Remote Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Customer Support, $50/hr, Night Shift, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, $42/hr, Remote, Weekend, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Data Entry, $40/hr, Remote, Night Job, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, Remote, $42/hr, Evening Job, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Data Entry, No Experience, $50/hr, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, No Experience, Evening Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Moderator, $40/hr, Weekend, No Experience Required Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Phone Job, $40/hr, Night Shift, College Student Friendlyr e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-related fields
- Minimum of 3 years of experience
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
- Previous experience in medical facilities, with customer facing support
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