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Web Chat Representative id-10243

Job Description: As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills... Responsibilities: - Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have - Utilize resources and research skills to find solutions and provide accurate information - Maintain a positive and professional attitude while communicating with customers - Adapt to changing situations and handle challenging customer interactions with resilience - Collaborate with other team members to ensure a seamless and efficient customer service experience - Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers Requirements: - 1 year of experience in a customer service or related role - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Strong research skills to find solutions and troubleshoot issues - Adaptability to thrive in a fast-paced and changing environment - Resilient mindset to handle difficult customer interactions with professionalism - Motivated to deliver high-quality customer service and exceed expectations Personality Traits: - Resilient - Motivated Soft Skills: - Research - Adaptability Benefits: - Training & professional development opportunities Live Chat Support, Remote, $40/hr, Night Shift, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Data Entry, $40/hr, Remote, Evening, No Experience Required Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Data Entry, $45/hr, No Degree, Night Shift Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Phone Support, $50/hr, Weekend, Remote, No Experience Remote Data Entry, $45/hr, Weekend Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Part-Time Customer Support, $40/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Phone Support, $35/hr, Weekend, Remote, No Experience Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Live Chat Support, $35/hr, Remote, No Experience Required Remote Live Chat, $40/hr, Part-Time, No Degree Required Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, $50/hr, Remote, Evening Job, College Student Remote Customer Support, $40/hr, Weekend, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, $40/hr, Part-Time, Remote, Weekend Job Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Live Chat, $50/hr, College Student, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, $40/hr, Part-Time, Remote, Weekend Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Data Entry, No Experience, $40/hr, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Data Entry, $40/hr, Remote, Night Job, No Degree Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Customer Support, $35/hr, Night Shift, No Degree Remote Phone Support, $40/hr, Night Job, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Part-Time Data Entry, $40/hr, Remote, College Student Friendly Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Live Chat, $45/hr, College Student, No Experience Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Live Chat, $45/hr, College Student, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, Remote, $42/hr, Weekend, No Experience Live Chat Support, $40/hr, Part-Time, Remote, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $50/hr, Night Job, No Degree, Remote Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Data Entry, $42/hr, Evening/Night Job, No Experience Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, $40/hr, Remote, No Experience, Evening Virtual Assistant, $40/hr, No Experience, Remote, Night Job- Remote work flexibility - Medical coverage Working Environment: At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. Web Chat Representative id-10243We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed. Deadline to Apply: 2024-07-22 Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...