Welcome to Discord, the leading communication platform for gamers and communities worldwide. We are currently seeking a highly skilled and passionate Customer Experience Associate for our Account Security team. In this role, you will be responsible for providing exceptional and personalized support to our users, ensuring their accounts are secure and their experiences on our platform are enjoyable. With over 150 million active users, your role will be crucial in maintaining the trust and safety of our community. We are looking for individuals who are dedicated to providing top-notch customer service, have a strong understanding of account security best practices, and thrive in a fast-paced and ever-evolving environment. If you are a problem-solver, a team player, and share our passion for creating a safe and welcoming online space, we would love to hear from you. Join our team and be a part of revolutionizing the way people connect and communicate.

1. Provide exceptional customer service to users of the Discord platform, specifically focusing on account security.
2. Educate users on best practices for keeping their accounts secure and responding to any security concerns or issues promptly.
3. Monitor and respond to user inquiries and concerns via email, chat, and other communication channels in a timely and professional manner.
4. Investigate and resolve account security issues, working closely with other teams to ensure the safety and security of the Discord community.
5. Maintain a high level of knowledge about Discord's features, policies, and procedures, and stay up-to-date on industry best practices for account security.
6. Collaborate with cross-functional teams to improve and enhance the user experience on the Discord platform.
7. Document and report any recurring issues or patterns to the appropriate teams for further investigation and resolution.
8. Continuously seek opportunities to improve and streamline processes for providing top-notch customer support.
9. Act as a brand ambassador for Discord, promoting and upholding our values of inclusivity, safety, and respect for all users.
10. Provide ongoing training and support to new team members and assist in their onboarding.
    Job Description

    Welcome to Discord, the leading communication platform for gamers and communities worldwide. We are currently seeking a highly skilled and passionate Customer Experience Associate for our Account Security team. In this role, you will be responsible for providing exceptional and personalized support to our users, ensuring their accounts are secure and their experiences on our platform are enjoyable. With over 150 million active users, your role will be crucial in maintaining the trust and safety of our community. We are looking for individuals who are dedicated to providing top-notch customer service, have a strong understanding of account security best practices, and thrive in a fast-paced and ever-evolving environment. If you are a problem-solver, a team player, and share our passion for creating a safe and welcoming online space, we would love to hear from you. Join our team and be a part of revolutionizing the way people connect and communicate.

    1. Provide exceptional customer service to users of the Discord platform, specifically focusing on account security.
    2. Educate users on best practices for keeping their accounts secure and responding to any security concerns or issues promptly.
    3. Monitor and respond to user inquiries and concerns via email, chat, and other communication channels in a timely and professional manner.
    4. Investigate and resolve account security issues, working closely with other teams to ensure the safety and security of the Discord community.
    5. Maintain a high level of knowledge about Discord's features, policies, and procedures, and stay up-to-date on industry best practices for account security.
    6. Collaborate with cross-functional teams to improve and enhance the user experience on the Discord platform.
    7. Document and report any recurring issues or patterns to the appropriate teams for further investigation and resolution.
    8. Continuously seek opportunities to improve and streamline processes for providing top-notch customer support.
    9. Act as a brand ambassador for Discord, promoting and upholding our values of inclusivity, safety, and respect for all users.
    Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, No Experience, $50/hr, Remote, College Student Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Weekend Data Entry, $40/hr, Remote, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $40/hr, Remote, Evening, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Phone Job, $35/hr, College Student, Night Shift Remote Customer Support, $50/hr, Night Shift, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Part-Time Data Entry, $45/hr, Remote, College Student Friendly Part-Time Data Entry, $40/hr, Remote, College Student Friendly Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, Remote, $40/hr, Night Shift, College Student Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, Remote, $40/hr, Weekend, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, $40/hr, Remote, Evening, No Experience Required Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Weekend Customer Support, $40/hr, Remote, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Part-Time Data Entry, $45/hr, Remote, College Student Friendly Virtual Assistant, $35/hr, Weekend, No Degree, Remote Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Data Entry, $40/hr, Remote, Night Job, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Live Chat Support, $35/hr, Remote, Night Shift, No Degree Live Chat Support, $35/hr, Remote, No Experience Required
    10. Provide ongoing training and support to new team members and assist in their onboarding.
        Compensation

        According to JobzMall, the average salary range for a Customer Experience Associate, Account Security in San Francisco, CA, USA is $60,000-$80,000 per year. This can vary depending on the specific company, location, and level of experience of the individual.

        Additional Information

        Discord is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

        Required LanguagesEnglish

        Job PostedJuly 19th, 2024

        Apply BeforeMay 17th, 2025