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Workforce Management (WFM) Coordinator ID -2684

Be part of a team enabling access to better healthcare at SteadyMD!

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We've raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.

We are currently seeking a talented Workforce Management Coordinator to join our team. The Workforce Management (WFM) Coordinator is responsible for supporting clinician scheduling, onboarding, and program coordination for telehealth services. This role plays a key part in ensuring clinicians are effectively onboarded, scheduled, and supported across multiple programs while maintaining accurate data tracking and communication. The ideal candidate is detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment. Reporting to the Sr. Director, Workforce Management, this position offers an exciting opportunity to work with different teams and impact the success of our company. This is a hybrid role in which you will be located in the St. Louis, MO area.

 

Clinician Scheduling & Workforce Management

  • Assist in matching clinician availability with telehealth program needs.
  • Utilize scheduling software to manage clinician assignments, track coverage, and address schedule gaps.
  • Monitor the WFM queue, ensuring clinician support requests (e.g., shadow sessions, offboarding tickets) are handled promptly.

Onboarding & Training Coordination

  • Lead the onboarding process for new clinicians, including account setup, training assignments, and scheduling shadow sessions.
  • Track and ensure clinician onboarding progress, coordinating follow-ups as needed.
  • Coordinate training sessions with internal and external trainers, ensuring completion and compliance with program requirements.

Data Management & Reporting

  • Submit clinician program assignment forms and maintain clinician profiles, including outreach for intake forms and headshots.
  • Compile and analyze reports on clinician utilization, program coverage, and scheduling effectiveness.

Communication & Program Support

  • Maintain clear and timely communication with clinicians regarding schedules, program updates, and requirements.
  • Provide outreach support for programs as needed, ensuring clinicians are aware of deadlines and expectations.
  • Support special projects, Jira tickets, and process improvement initiatives.

 

Requirements

Education: High school diploma or equivalent required. Associate's degree or higher in Healthcare Administration, Business Administration, or a related field preferred.

Experience: At least one year of experience in a healthcare operations, workforce management, scheduling, or administrative role preferred.

Skills:

  • Strong organizational and time management skills.
  • Excellent verbal and written communication.
  • Ability to multitask and prioritize in a dynamic environment.
  • Detail-oriented with a focus on accuracy in scheduling and data entry.
  • Proficiency in Microsoft Office Suite, Google Workspace, and telehealth scheduling software (or willingness to learn).
  • Ability to adapt to changing schedules and telehealth program needs.
  • Comfortable working independently and in a collaborative team environment.

 

Benefits

  • Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
  • Complimentary Lemonaid Primary Care Membership. So that you can experience what we have to offer and be able to speak first-hand about what the future of medicine will look like.
  • Company-paid health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
  • 401K & Parental Leave Benefits offered to all full-time employees.
  • Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.
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