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Apple Support Specialist 7056

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

 

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $50/hr, College Student, Night Shift Data Entry, $45/hr, Remote, Night Job, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, No Experience, $50/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $35/hr, No Experience, Evening/Night Job Weekend Customer Support, $40/hr, Remote, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Remote, Weekend, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Customer Support, $42/hr, Night Job, No Experience Remote Customer Support, $45/hr, Part-Time, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Phone Support, Remote, $50/hr, No Experience, Night Shift Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $45/hr, Part-Time, No Degree Required Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, $35/hr, Remote, No Experience Required Remote Customer Support, $40/hr, No Experience, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Customer Support, $45/hr, Part-Time, College Student Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $42/hr, Weekend Job, Remote, No Degree Customer Support, $42/hr, Remote, Evening, No Experience Weekend Customer Support, $42/hr, Remote, College Student Data Entry, $40/hr, Part-Time, Remote, Weekend Job Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Support, $45/hr, Night Job, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Phone Job, $35/hr, Remote, Part-Time, College Student Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, $45/hr, No Experience, Remote, Night Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, Remote, $40/hr, Evening Job, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Evening, Remote, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Remote Live Chat, $40/hr, College Student, No Experience Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Live Chat Support, $35/hr, Remote, No Experience Required Data Entry, $50/hr, Night Job, No Degree, Remote Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Customer Support, $42/hr, Weekend, No Experience

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


 

Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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