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Customer Support Specialist ID-7058

What To Expect
Tesla is looking for a Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintainsexcellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles.Candidates will thrive in both an independent and team environment.

Training starts 6/16/25

What You'll Do

  • Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics
  • Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
  • Provide an exceptional experience to our customers on a day to day basis
  • Accurately record issues and data into CRM / Vehicle Support System


What You'll Bring

  • Minimum 2 years of relevant work experience
  • Excellent written and oral communications skills with exceptional customer service skills
  • Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon.-Fri. & 5 AM – 6 PM on Saturday)
  • Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
  • Ability to follow oral and written instructions with attention to detail
  • Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
  • Effectively handle multiple priorities, organize workload, and meet deadlines


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Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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8. HOW TO PRIORITIZE WORK?

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...