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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

 

Job Description:

Grade: 9

 

Days: Monday-Friday

Hours: 11:45PM - 8:15AM

18 Month Commitment

 

Job Summary:
This is not a remote position, and you must live within the geographic area of Louisville, KY to report to the office. This position is located at the Worldport Freight Facility, West Mezzanine (6406 Grade Lane, 40213).

 

The Capacity Management Administrative Assistant is responsible for providing high quality customer service to both out internal and external customers via telephone. This position works with non-package volumes; helps with alternate flows, executes operational needs, helps with problem resolution and data analysis. This position also works closely with air and truck operations on the prioritization and movement of non-package products within the UPS network and assists with projects and reports as needed. Works with customer service centers and Gateways to provide logistic solutions.

The Administrative Assistant is responsible for evaluating, routing, and communicating any SCS, Air Cargo and USPS freight holding in SDF after completion of the 1DA sort. Also, responsible for the continual follow up on all outbound routings via load planners, air hub, E2K, to ensure the integrity of the plan. The job also includes processing customer requests for bookings, tracing shipments and providing customers with accurate and reliable information about the Air Cargo Service, North American Air Freight and USPS volumes.

 

Required Skills:

• Self-starter.
• Understanding of office procedures.
• Working knowledge of Microsoft Office Products.

 

Preferred Skills:

Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Customer Support, $45/hr, Part-Time, College Student Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Phone Support, Remote, $35/hr, No Experience, Part-Time Virtual Assistant, $42/hr, Evening, Remote, College Student Data Entry, No Experience, $50/hr, Remote, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, Remote, $42/hr, Weekend, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, $42/hr, Evening, Remote, No Degree Remote Live Chat, $35/hr, College Student, No Experience Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Live Chat Support, $35/hr, Remote, Night Shift, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Support, $45/hr, Evening, No Experience Required Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Phone Job, $45/hr, Part-Time, No Degree Required Phone Support, Remote, $35/hr, No Experience, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $40/hr, No Degree, Evening Job Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $42/hr, Weekend, No Experience Required Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Job, $45/hr, Remote, Night Shift, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Data Entry, $50/hr, No Experience, Evening/Night Job
• Customer service background.
• Team player.
• Ability to use SmartKargo, SK ACDS (Air Cargo Dispatch System) and AAMS (Air Automated Manifest System).
• Knowledge of the UPS Air Cargo services, NAAF, USPS, Proficiency in SK and Load Handling is desired, but not required.

 

Interpersonal Skills:

Has the ability to handle stressful situations. Ability to work with little supervision. Must be dependable, flexible, open-minded and willing to learn and grow with the department. Must have strong analytical and problem-solving skills and be able to project confidence in the course of their duties. Must possess good customer service skills including decision making, multi-tasking, organizational skills, and can work in a team environment. Must be customer focused and detail oriented. Has excellent communication skills (written and oral) and conflict resolution skills. Highly motivated, positive and persistent team player. Enjoys continuous learning.

 

Employee Type:

Permanent

 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

 

 

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

 

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.