Description of Duties

· Lead workshops to gather and document requirements for new billing and revenue system to develop an Agile Product Backlog, including Service Blueprints, end-end flow, features, User Stories, Development Tasks, Test Scenarios & Scripts, and RICEFs.

· Lead workshops to introduce new end to end business processes for Order to Cash with new system

· Act as client liaison for all development and testing of all billing user stories through development, System Integration Testing, User Acceptance Testing and Hypercare

· Act as a Subject Matter Expert for all implementation-specific processes and procedures assigned

· Lead the testing of assigned functional systems

· Perform System Integration Testing

· Support User Acceptance Testing

· Create user readiness documentation

· Lead workshops for user training as assigned

· Design and perform integration testing to support business process transformation from legacy systems

· Create business process documentation as required

· Provide SAP-BRIM functional support through hypercare phases post go-live

· Provide root cause analysis and resolution for defects related to system and data issues

· Support business with billing validation analysis to ensure accurate data migration/conversions

· Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

· Lead and participate in project team activities for system work efforts related to enterprise systems.

· Work independently to accomplish the tasks and duties assigned

· Adhere to and follow all PTC standards, policies, and procedures

· Utilize various software and/or technology tools to perform job duties

· Perform tasks and other duties as assigned by the PTC

Desired Skillset & Experience

· SAP-BRIM systems expert specializing in high volume consumption-based billing specializing in end to end implementations

· Experience with end-to-end Order-to-Cash business process design and implementation, identifying areas for improvement

· Experience leading workshops to document requirements and write functional specifications on multiple SAP-BRIM / FICA implementation projects including SOM, CI, CM, CC, and FICA

· Experience managing Order-to-Cash workstreams keeping teams on track and budget

· Experience with hands-on use configuration for pricing, rating, billing, and invoicing functions of SAP-BRIM CC, CM, CI

· Hands-on use of configuration of dunning and collection methodologies of SAP-FICA

· Automation Test process design and config for SAP-BRIM implementation

· Ability to understand complex, B2B contracts and how they’d be represented in configurable billing/financial systems

· Experience with Agile Project methodologies and traditional waterfall project methodologies

· Real-world experience managing Global Billing operations

· Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module

· The ideal candidate will have 15 or more years of expertise in Billing and SAP BRIM on implementation projects of various sizes and subject matters

· Additional beneficial skills include:

· Enterprise Business Solutions, specifically SAP projects

· ITIL / ITSM practices and methodologies

Education Requirements

· Bachelor’s degree in business management or information systems

· Equivalent combination of education and/or experience may be accepted

Engagement Requirements

· The Candidate shall be located within the Continental United States. There is no opportunity for “Off-shore” resources for this Statement of Work

· Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start

· Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime

· This position is primarily remote; however, this position will require reporting to the Commission’s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare). Any absence from sessions requires prior approval from Project Principal. No additional compensation for any travel required, and rate is inclusive of any travel costs