AWS & Amazon Connect Technical Specialist/Developer ID-3010

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TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

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Position:AWS & Amazon Connect Technical Specialist/Developer

Location:Local to DC - Hybrid- Local candidates from the DMV areas are preferred

Duration:Long Term

Job Description:

Seeking a technical specialist with hands-on experience configuring and optimizing Amazon Connect for a banking contact center. Responsible for setting up contact flows, integrations, security, and troubleshooting.

Tech Stack & Tools:

Amazon Connect, AWS Lambda, AWS SDKs (Python, JavaScript, Node)

Scripting languages: JavaScript, Python

Security: IAM, KMS, SCM, VPC, Banking Security Governance

Deploy and configure Amazon Connect instances

Develop contact flows, IVR scripts, and routing logic

Integrate with banking systems (CRM, authentication, databases)

Implement security best practices (IAM, KMS, VPC)

Troubleshoot and optimize performance.

Skills: Amazon Connect, AWS, scripting, security, banking standards

GenAI tools AWS Bedrock

Qualifications:

Hands-on experience with Amazon Connect deployment, scripting, and integrations.

Strong understanding of AWS cloud security and compliance standards in banking.

Familiarity with contact center best practices and IVR development.

AWS certifications are preferred.

Best Regards,

Ashok Kumar

Sr. Talent Acquisition Specialist

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