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Support Escalation Engineer ID-2004

Job Description

At Microsoft, we are looking for a Support Escalation Engineer to join our team. This role requires a highly motivated, collaborative individual with strong problem solving skills to provide technical leadership and expertise to our customer base. The successful candidate must possess an impressive blend of technical and customer service acumen, with an eye for detail and a passion for customer satisfaction.The Support Escalation Engineer is responsible for troubleshooting and resolving complex customer issues, while also serving as an escalation point for the customer service team. The ideal candidate will have a deep understanding of Microsoft technologies, as well as the ability to quickly identify and resolve underlying software and hardware issues.The successful candidate must possess a Bachelor's degree in Computer Science or a related field, as well as 5+ years of experience in a customer service or technical support role. A Microsoft certification is preferred. We are looking for someone with excellent communication skills, the ability to work in a fast-paced environment, and the desire to ensure customer satisfaction in every interaction. If this sounds like you, we would love to hear from you!

Responsibilities:

  1. Troubleshoot and resolve complex customer issues in a timely manner.
  2. Serve as an escalation point for the customer service team.
  3. Identify and resolve underlying software and hardware issues.
    4. Virtual Assistant, $45/hr, Remote, No Experience, Night Job
    Entry-Level Remote Data Entry, $50/hr, Evening Job
    Customer Support, No Degree, $40/hr, Remote, Weekend Job
    Remote Phone Job, $42/hr, Part-Time, College Student Friendly
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    Virtual Assistant, Remote, $42/hr, Weekend, No Experience
    Remote Data Entry, $45/hr, No Degree, Night Shift
    Part-Time Customer Support, $40/hr, Remote, College Student
    Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
    Weekend Data Entry, $45/hr, Remote, No Experience
    Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
    Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
    Data Entry, $45/hr, Remote, Night Shift, College Student Job
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    Virtual Assistant, No Experience, $42/hr, Remote, Weekend
    Remote Customer Support, $45/hr, Part-Time, College Student
    Data Entry, Remote, $40/hr, Night Shift, No Degree
    Evening Virtual Assistant, Remote, $45/hr, No Experience
    Weekend Customer Support, $42/hr, Remote, College Student
    Remote Data Entry, $50/hr, No Experience, Evening/Night Job
    Remote Live Chat, $40/hr, Part-Time, No Degree Required
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    Remote Phone Support, $45/hr, Evening, No Experience Required
    Data Entry, No Experience, $50/hr, Remote, College Student
    Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
    Live Chat Support, Remote, $42/hr, Night Shift, College Student
    Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
    Data Entry, $45/hr, Remote, Evening, No Experience Required
    Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
    Remote Customer Support, $50/hr, Night Shift, No Degree
    Remote Data Entry, $40/hr, College Student Friendly, Part-Time
    Live Chat Support, $42/hr, Weekend, Remote, No Degree
    Virtual Assistant, Remote, $45/hr, Evening, No Experience
    Remote Phone Job, $50/hr, College Student, Night Shift
    Remote Moderator, $42/hr, Weekend, No Experience Required
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    Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
    Virtual Assistant, $42/hr, Remote, Weekend, No Degree
    Remote Live Chat, $45/hr, College Student, No Experience
    Remote Data Entry, $40/hr, Part-Time, No Degree Required
    Phone Support, $50/hr, Weekend, Remote, No Experience
    Virtual Assistant, $42/hr, Evening, Remote, No Degree
    Remote Customer Support, $45/hr, No Experience, Part-Time
    Data Entry, $50/hr, Night Job, No Degree, Remote
    Remote Moderator, $40/hr, College Student Friendly, Part-Time
    Virtual Assistant, Remote, $42/hr, Weekend, No Experience
    Remote Phone Job, $45/hr, Part-Time, No Degree Required
    Customer Support, $50/hr, Night Job, Remote, No Experience
    Data Entry, Remote, $42/hr, Evening Job, No Degree
    Live Chat Support, $45/hr, Weekend, Remote, College Student
    Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
    Data Entry, $40/hr, No Experience, Remote, Weekend Job
    Remote Phone Job, $45/hr, No Degree, College Student Friendly
    Customer Support, $42/hr, Remote, Evening, No Experience
    Virtual Assistant, $50/hr, Weekend, No Degree, Remote
    Remote Data Entry, $40/hr, Part-Time, College Student Job
    Phone Support, Remote, $42/hr, Evening/Night Shift
    Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
    Live Chat Support, $50/hr, Remote, No Experience Required
    Remote Moderator, $42/hr, College Student, Weekend Job
    Data Entry, $45/hr, Remote, Night Job, No Degree
    Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
    Remote Customer Support, $42/hr, Weekend, No Experience
    Phone Job, $45/hr, Remote, Night Shift, No Degree
    Remote Live Chat, $50/hr, College Student, No Experience
  4. Provide technical leadership and expertise to customers.
  5. Maintain detailed records of customer interactions and resolutions.
  6. Quickly and accurately assess customer needs.
  7. Utilize strong communication skills to ensure customer satisfaction in every interaction.
  8. Remain up-to-date on all Microsoft technologies.
  9. Work collaboratively with colleagues in a fast-paced environment.
  10. Comply with all applicable laws and regulations.

  11. Job Qualifications
    Excellent Communication Skills

    Problem-Solving And Analytical Skills

    Ability To Troubleshoot Complex Technical Problems

    Knowledge Of Windows Server And Client Operating Systems

    Working Knowledge Of Active Directory

    Ability To Research And Comprehend Technical Documentation

    Understanding Of Networking Principles And Protocols

    Experience With Scripting And Automation Tools

    Required Skills
    Documentation

    Security

    Networking

    Windows

    Linux

    Troubleshooting

    Debugging

    Azure

    Scripting

    Active Directory

    Cloud

    Exchange

    office

    Analyzing

    Soft Skills
    Communication

    Conflict Resolution

    Leadership

    Problem Solving

    Time management

    Interpersonal Skills

    creativity

    self-motivation

    Teamwork

    Adaptability

    Compensation
    According to JobzMall, the average salary range for a Support Escalation Engineer is between $60,000 and $120,000. The salary range may vary depending on experience, location, and the size of the company.

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