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Senior Technical Product Engineer ID -2366

Role Description:

The Product Engineer role is expected to have in-depth knowledge of our Ticketing Domain products. They aid the team in understanding upstream and downstream product impacts plus the underlying technology capabilities. They also provide end to end systems thinking, ensure backlog hygiene, and lead Sprint Planning with the development teams.


Key Responsibilities:

  • Work cross functionally within IT and the business to onboard and/or migrate new partners, test and implement new partner functionality/inventory controls, and regression test as needed to maintain high performance
  • Support Strategic Initiatives and Epics/Features which impact FDM functionality through consultation, testing, PNR creation, troubleshooting and ensuring international use cases are considered (codeshare, interline, ground handled, ITCI)
  • Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking
  • Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction
  • Supports Product Roadmap planning, updating Agility (SDLC tool) with Feature planned dates
  • Supports Product and Feature-level solutioning
  • Go-to for Product-level functionality
  • Coordinates Product Owners, Architects and Development team for Feature grooming
  • Identifies dependent systems in conjunction with Architects and Development Leads
  • Leads Increment planning and updates Agility with agreed upon delivery dates
  • Works with Dev Team to cascade stories/defects for an Increment within Agility
  • Leads Backlog Grooming with Dev Team, ensuring backlog hygiene within Agility
  • Owns Sprint Planning with Dev Team
  • Owns Dev Team backlog and story / defect hygiene in Agility, including mapping of upstream and downstream story or other team dependencies
  • In partnership with the Dev Lead, communicates Feature progress to the Delivery Managers
  • In partnership with the Dev Lead, reviews team velocity to drive continual improvements
  • In partnership with the Dev Lead, supports escalating team blockers


WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):


WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

  • Understanding of Service Recovery within an Airline (systems support flight delays and cancels)
  • Understanding of Roadmap Planning concepts
  • Certifications or training in areas of Product Management, Product Ownership or Cloud Technologies
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