Remote Credentialed Veterinary Technician ID-1929

Credentialed (CVTs, LVTs, RVTs) Veterinary Technicians are assigned to different service lines based on our company needs and the applicant's background/experience. Below you will find information on the different service lines and positions we're currently hiring for, as well as information about schedules, training, and pay ranges.

Pet Poison Helpline (PPH) Representative Level II, Job Description:

The PPH Representative is responsible for responding to incoming cases on Pet Poison Helpline and our animal nurse lines via telephone and chat regarding potential toxic exposures, poisonings, and other adverse events or general care inquiries from pet owners. PPH Reps take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. PPH Reps document each case in an electronic record and follow up as necessary to ensure the well-being of the animals. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. PPH Reps must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Schedule

40 Hour/ week Full-time schedules all include:

  • Working 40 hours per week; 4 shifts per week, each shift is 10.5 hours long
  • Working rotating holidays
  • Working every other weekend (both Saturday & Sunday)
  • Work weeks run Saturday through Friday.
  • Schedules are issued several weeks in advance.

Evening Shift, includes a shift differential $2/hr:
  • Shifts will be scheduled between the hours of 2pm-2:30am CST. Scheduled start and ends times will vary within that range.

Training Requirements for all positions/shifts:
Full-time and Part-time candidates must be able to commit to a 4-week (6-weeks for the Overnight Veterinary Technicians), full time, paid, remote training process up front. Training schedules are determined in advance and may include daytime/evening hours as well as weekends. Currently, we are unable to work with any scheduling conflicts during the training process. After training is complete the shift you are hired for will begin.

Required Experience, Skills, Knowledge and Abilities:

Remote Agent Requirement:
Details on internet requirements for remote employment can be found on our careers page. In addition, employees must also have a space that allows them to work without interruptions or distractions, and must not have any other responsibilities during the time they are working such as caring for animals or dependents.

Pay & Benefits:
  • The starting base rate of pay is between $19-$20/hour. Shift differentials are applied on top of the base rate if applicable.
  • Employees who work weekend phone shifts between the hours of 12am CST on Saturday through 4am CST on Monday will receive an additional $5/hour differential on top of their base rate and any other differentials that they have.
  • Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
  • We also have many fantastic benefits including medical, dental, vision, life, pet and other supplemental insurance options, 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance, CE & license reimbursement, incentive programs, and more!

Application Follow-up:
Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.

 

Address

Safetycall International

Remote Nationwide, US
USA

Industry

Animal

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