Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Inbound & Outbound BPO Telecaller Jobs - Start Immediately ID -2374

Job Summary:

Delta Airlines is seeking dynamic and highly motivated individuals to join our team as Inbound & Outbound BPO Telecallers. This is an exciting opportunity to work with one of the worlds leading airlines, ensuring exceptional customer service while handling inbound and outbound calls. As a telecaller, you will play a crucial role in providing customer support, assisting with inquiries, resolving issues, and promoting services. This role offers immediate start opportunities and is ideal for individuals who thrive in a fast-paced environment and enjoy interacting with people.

Key Responsibilities:

  • Handle inbound and outbound calls from customers regarding flight inquiries, reservations, and travel-related queries.

  • Provide clear and accurate information on products, services, and promotions.

  • Address customer complaints and concerns promptly and professionally, ensuring customer satisfaction.

  • Promote Delta Airlines services to potential customers and upsell products when applicable.

  • Document all customer interactions in the system accurately and in a timely manner.

  • Resolve issues related to flight cancellations, reschedules, and refunds.

  • Follow company scripts and guidelines to maintain consistent service quality.

  • Work closely with other departments to ensure customer requests are fulfilled.

  • Meet performance metrics such as call handling time, customer satisfaction ratings, and sales targets.

Required Skills and Qualifications:

  • Excellent communication skills in English (both written and verbal).

  • Strong interpersonal skills and the ability to build relationships with customers.

  • Ability to work independently and as part of a team.

  • Proficient with basic computer applications and CRM software.

  • Strong problem-solving skills and the ability to think quickly in stressful situations.

  • Positive attitude with a customer-first mindset.

  • Ability to handle multiple tasks simultaneously in a high-volume environment.

  • Attention to detail and ability to manage and prioritize workloads effectively.

Experience:

  • Prior experience in a BPO or customer service role is preferred but not mandatory.

  • Experience with inbound and outbound call handling is an advantage.

  • Previous experience in the travel or airline industry is a plus.

Working Hours:

  • Full-time and part-time positions available.

  • Flexible working hours with options for morning, evening, or weekend shifts.

  • Work-from-home options may be available, depending on the role and location.

Knowledge, Skills, and Abilities:

  • Knowledge of Delta Airlines services, policies, and procedures (training will be provided).

  • Strong understanding of customer service principles and best practices.

  • Ability to use call center software and manage customer queries effectively.

  • Ability to remain calm and collected during high-stress situations.

  • Capability to handle difficult customers professionally and resolve issues with empathy.

Benefits:

  • Competitive salary with performance-based bonuses.

  • Paid training and ongoing development opportunities.

  • Health, dental, and vision insurance options.

  • Paid time off and holiday benefits.

  • Opportunity to work remotely (depending on role and location).

  • Employee discounts on Delta Airlines flights and services.

  • Career growth opportunities within the company.

Why Join Delta Airlines:

How to Apply:

To apply for this position, please visit our careers page on the Delta Airlines website and submit your resume, along with a cover letter detailing your interest in the role. You can also apply directly by sending your application to us. Please include Inbound & Outbound BPO Telecaller in the subject line.

Delta Airlines is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We look forward to hearing from you and potentially welcoming you to our team!

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...