Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Santa Fe, Mexico City.

 

This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC.

 

This position will be located in our offices in Santa Fe, Mexico City.

** IMPORTANT- Please upload your resume in English**

 

This is a facilities leadership role that works collaboratively with Operations and HQ to accomplish company objectives, goals and targets related to maintenance projects and work orders across all company sites. 

 

The ServiceChannel Lead is responsible for overseeing 4 direct reports and TAs CMMS to maintain a continual flow of work order completion, including proposal review and approval within the Leads approval authority. The Lead will negotiate with Servivce Providers to improve pricing, product quality, and delivery. 

The Lead will be responsible for small to large projects that require technical knowledge of a specific business area and or trade whille coordinating with Operations, Regional Facilities Managers, Facilities Maintence Technicians and Service Providers to optimize operations and deliver agreed-upon service levels within a remote, outsourced environment. 

 

Additionally, the Lead will be responsible for managing the Facilities budget and identifying opportunities to proactively address issues with the most cost effective process.
 

Key Accountabilities

Facilities Coordinator Oversight:

• Monitor and coordinate all outsourced facilities services, ensuring smooth day-to-day operations.

• Manage Facilities Coordinators performance metrics and scorecards including Open & In Progress work orders, SLA’s, Proposal and Quality Surveys.

• Respond to facilities-related emergencies and coordinate necessary repairs or maintenance.

 

Budgeting and Cost Control:

• Manage the facility management budget, including costs associated with outsourced services.

• Analyze facilities expenses to identify cost-saving opportunities and implement strategies to optimize spending.

 

Reporting and Analysis:

• Generate regular reports on facilities performance, including key metrics like maintenance costs, cost per average work order by trade, service response times, and vendor compliance

• Analyze data to identify trends and make recommendations for improving facilities management strategies.

 

Vendor Management:

• Monitor vendor performance against agreed-upon service level agreements (SLAs) and performance metrics with vendors.

• Manage vendor relationships and ensure timely communication.

 

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations, building codes, and environmental standards

• Monitor and address safety concerns within the facilities

• Communication and Stakeholder Management:

• Communicate effectively with outsourced vendors regarding service requests and performance expectations

 

Skills and Qualifications:

• Bilingual English fluency written and verbal communication

• People management experience

• Strong understanding of facility management principles and practices

• Experience with vendor management of outsource facilities providers

• Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Phone Support, $35/hr, Weekend, Remote, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $50/hr, Night Shift, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job Customer Support, $50/hr, Night Job, Remote, No Experience Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, $40/hr, Remote, Evening, No Experience Required Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, $45/hr, Remote, No Experience, Night Job Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Data Entry, $35/hr, Night Job, No Degree, Remote

  Excellent communication and interpersonal skills to effectively manage relationships with internal and external stakeholders

• Analytical skills to interpret data and identify cost-saving opportunitie

• Proficiency in facility management software

• Advanced skills in Microsoft Office Suite, Excel, Power BI and SAP and Outlook

 

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity! We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable your work to fit with your life, including flexible working options and paid parental leave policy, among others.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Asset health monitoring, Asset Life Cycle Management, Asset Management, Cost-conscious decision-making, Cost Leadership, Cost Performance Management, Defect Elimination, Equipment criticality assessment, Equipment strategies, Facilitation, Group Problem Solving, Influencing, Maintenance, history and coding, Maintenance fundamentals, Plant Economics, Presenting, Process Safety Management, Reliability Fundamentals, Reliability in Design, Reliability leadership and governance, Reliability processes and systems, Root cause analysis, Stakeholder Engagement {+ 2 more}

Legal Disclaimer:

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.

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This is an exciting time to join bp and the customers &amp; products BTC.</p><p></p><p><b>This position will be located in our offices in Santa Fe, Mexico City. </b></p><p><b>** IMPORTANT- Please upload your resume in English**</b></p><p></p><p>This is a facilities leadership role that works collaboratively with Operations and HQ to accomplish company objectives, goals and targets related to maintenance projects and work orders across all company sites. </p><p></p><p>The ServiceChannel Lead is responsible for overseeing 4 direct reports and TAs CMMS to maintain a continual flow of work order completion, including proposal review and approval within the Leads approval authority. The Lead will negotiate with Servivce Providers to improve pricing, product quality, and delivery. </p><p>The Lead will be responsible for small to large projects that require technical knowledge of a specific business area and or trade whille coordinating with Operations, Regional Facilities Managers, Facilities Maintence Technicians and Service Providers to optimize operations and deliver agreed-upon service levels within a remote, outsourced environment. </p><p></p><p>Additionally, the Lead will be responsible for managing the Facilities budget and identifying opportunities to proactively address issues with the most cost effective process.<br /> </p><p><b>Key Accountabilities</b></p><p>Facilities Coordinator Oversight:</p><ul><li><p>Monitor and coordinate all outsourced facilities services, ensuring smooth day-to-day operations.</p></li><li><p>Manage Facilities Coordinators performance metrics and scorecards including Open &amp; In Progress work orders, SLA’s, Proposal and Quality Surveys.</p></li><li><p>Respond to facilities-related emergencies and coordinate necessary repairs or maintenance.</p></li></ul><p></p><p>Budgeting and Cost Control:</p><ul><li><p>Manage the facility management budget, including costs associated with outsourced services.</p></li><li><p>Analyze facilities expenses to identify cost-saving opportunities and implement strategies to optimize spending.</p></li></ul><p></p><p>Reporting and Analysis:</p><ul><li><p>Generate regular reports on facilities performance, including key metrics like maintenance costs, cost per average work order by trade, service response times, and vendor compliance</p></li><li><p>Analyze data to identify trends and make recommendations for improving facilities management strategies.</p></li></ul><p></p><p>Vendor Management:</p><ul><li><p>Monitor vendor performance against agreed-upon service level agreements (SLAs) and performance metrics with vendors.</p></li><li><p>Manage vendor relationships and ensure timely communication.</p></li></ul><p></p><p>Compliance and Safety:</p><ul><li><p>Ensure compliance with all relevant health and safety regulations, building codes, and environmental standards</p></li><li><p>Monitor and address safety concerns within the facilities</p></li><li><p>Communication and Stakeholder Management:</p></li><li><p>Communicate effectively with outsourced vendors regarding service requests and performance expectations</p></li></ul><p></p><p>Skills and Qualifications:</p><ul><li><p>Bilingual English fluency written and verbal communication</p></li><li><p>People management experience</p></li><li><p>Strong understanding of facility management principles and practices</p></li><li><p>Experience with vendor management of outsource facilities providers</p></li><li><p>Excellent communication and interpersonal skills to effectively manage relationships with internal and external stakeholders</p></li><li><p>Analytical skills to interpret data and identify cost-saving opportunitie</p></li><li><p>Proficiency in facility management software</p></li><li><p>Advanced skills in Microsoft Office Suite, Excel, Power BI and SAP and Outlook</p></li></ul><p></p><p>At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity! We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. We offer benefits to enable your work to fit with your life, including flexible working options and paid parental leave policy, among others.</p><p></p><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p><p></p><p><br /><b>Travel Requirement</b></p>No travel is expected with this role<p><br /><b>Relocation Assistance:</b></p>This role is not eligible for relocation<p><br /><b>Remote Type:</b></p>This position is a hybrid of office/remote working<p><br /><b>Skills:</b></p>Agility core practices, Agility core practices, Asset health monitoring, Asset Life Cycle Management, Asset Management, Cost-conscious decision-making, Cost Leadership, Cost Performance Management, Defect Elimination, Equipment criticality assessment, Equipment strategies, Facilitation, Group Problem Solving, Influencing, Maintenance, history and coding, Maintenance fundamentals, Plant Economics, Presenting, Process Safety Management, Reliability Fundamentals, Reliability in Design, Reliability leadership and governance, Reliability processes and systems, Root cause analysis, Stakeholder Engagement {+ 2 more}<p><br /><b>Legal Disclaimer:</b></p><p></p><p>We are an equal opportunity employer and value diversity at our company. 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If you would like to request an adjustment/accommodation related to the recruitment process, please <a href='https://eur03.safelinks.protection.outlook.com/?url=https:%2f%2fwww.bp.com%2fen%2fglobal%2fcorporate%2fcareers%2fcontact-us.html&amp;data=05%7c02%7cisra.yousif%40bp.com%7c5e11f23a21e84c5fe8af08dc95ee6a84%7cea80952ea47642d4aaf45457852b0f7e%7c0%7c0%7c638550098416834661%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c0%7c%7c%7c&amp;sdata=HZUjwiD%2fnV1I8x8tkDd1vtRqy9l4Jpk%2fnExNwbBfPzA%3D&amp;reserved=0' target='_blank'>contact us</a>.<br /><br />If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. 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